Quality & Warranty

Warranty

We only use components of which we are convinced of their quality.

• The motor of the Dolas e Bike has a 2-year warranty.
• We also provide a 3-year warranty on the frame of the Dolas e Bike.

Detailed warranty conditions

The manufacturer's warranty covers all our products and offers comprehensive protection. Please read on for information on our warranty conditions and how we ensure that you can fully enjoy our product.

Dolas e Bike warrants that our bicycles are free from defects in construction or materials. This warranty can only be claimed by the first owner of the Dolas e Bike in question and expires in accordance with the regulations in Article 2 (Warranty Exclusion). The warranty is non-transferable and commences from the agreed delivery date and acceptance.

• 3 years warranty against frame breakage
• 2 years warranty against engine damage
• 1 year warranty on components and electronics
• 1 year warranty on the battery (with a residual capacity of at least 60% after 1 year or 800 full charge cycles, whichever comes first, and in accordance with the user manual).

Warranty service will be provided either by repairing the defective part or by supplying a replacement part, at our discretion. Replaced parts become our property.

Warranty exclusion

It should be noted that the warranty becomes invalid in the following cases:

• If the buyer has disregarded the assembly instructions given in the operating instructions or has not carried them out correctly.
• In the event of minor deviations from the guaranteed condition, damage due to normal wear and tear (e.g. scratches on the frame) or wear and tear of parts.
• If the defect is due to improper use, such as overloading.
• In the event of damage caused by repairs, conversions, modifications or other interventions.
• In the event of incorrect adjustment or fastening of handlebars, stem, saddle, seat post, rear derailleur, brakes, gears and/or loose parts, wheel and spoke adjustment during use.
• If subsequently installed spare parts do not meet the technical requirements of the respective cargo bike model or were installed incorrectly.
• If damage has been caused by failure to replace parts such as brake/shift cables, brake pads, tyres, chain and sprockets in good time.
• If the bike is damaged by accidents, by third parties or by the effects of the weather, e.g. colour fading or rusting.
• If proof of ownership is missing.

Wear and tear of parts

Parts subject to wear and tear include in particular:

• Suspensions
• Rims (in the case of rim brakes)
• Tyres
• Chain
• Chain rings
• Sprockets
• Hub bearings
• Bottom bracket
• Headset
• Bearing sets for full-suspension frames
• Cables
• Brake discs
• Brake pads
• Grips
• Saddle
• Bushings, seals, fork, shock and telescopic seat post

Reporting warranty damage

To make a warranty claim, please send an e-mail to Dolas e Bike. The e-mail should contain the invoice number and the vehicle identification number (VIN) as well as a photo of the damaged part or product so that Dolas e Bike can check the warranty claim.

Dolas e Bike will process the case in a timely manner. If an assessment is not possible without examining the bike, a satisfactory solution will be found in consultation with the owner.

Before dispatching a replacement part, Dolas e Bike has the right to request the part or product concerned for assessment. According to the results of the assessment, Dolas e Bike will decide on the warranty service and the dispatch of the replacement part.

If the part or product is not covered by the warranty, the owner shall bear the cost of shipping the bike and/or parts.

In the event of a warranty claim where an equivalent original part is no longer available, Dolas e Bike will provide an equivalent replacement part.

Confirmation of a warranty claim does not necessarily imply any liability on the part of Dolas e Bike for potential damage. Dolas e Bike's responsibility is limited only in accordance with these warranty terms and Dolas e Bike's applicable terms and conditions.