SUPPORT
FAQ
At Dolas e Bike, we place great emphasis on quality and safety. We want you to feel safe and comfortable on your e-bike.
In our FAQ section you will find answers to your questions about Dolas e-Bikes.
Our aim is to provide you with all the information you need If you have any questions or problems, please contact us at support@dolas.bike.
What information should I know before riding an e-bike?
For your safety, we strongly recommend that you read our electric bike USER MANUAL before riding.
Is this Dolas e-bike model approved in Europe?
Yes, all Dolas e Bike models comply with CE standards. The Defender Mini and Defender Ninja models have a rated motor power of 250 W, a maximum speed of 25 km/h and comply with EU traffic regulations, meaning that they can be used on the road without a driving license.
The Defender 250 and Defender Sahara models are equipped with a motor output of 3 x 250 W and reach a speed of 45 km/h, which means they are classed as S-pedelecs.
Do I need a driving licence to ride the e-bike?
Defender Mini & Defender Ninja (250 W, 25 km/h)
Normal e-bikes (pedelecs) in accordance with EU regulations
No driving license required
No compulsory insurance
May be ridden on cycle paths and public roads
Defender 250 & Defender Sahara (3 x 250 W, 45 km/h)
S-pedelecs (fast e-bikes)
Driving license required (at least class AM – moped driving license)
Compulsory insurance & license plate required
Dolas offers one year free insurance + license plate as a gift
Is it possible to test ride all e-bike models?
Yes, we offer free test rides for all models in our Berlin showroom.
How do I charge the battery?
The instructions for charging the battery and the charger can be found in our E-BIKE USER MANUAL, which contains detailed information.
Is it possible to transport children on your e-bikes?
Important information on taking children on an e-bike:
Pedelecs (up to 25 km/h, 250 W)
Child seat or special rear seat possible
The child must be securely strapped in
Cycle paths and roads permitted
What is the difference between the various motors and which ones are legal?
Pedelec motors (up to 250 W, max. 25 km/h)
Registration-free – no registration or driver’s license required
Motor only assists when pedaling
Maximum output of 250 watts
Assistance up to a maximum of 25 km/h
Cycle paths and roads permitted
Examples:
Defender Mini & Defender Ninja
How fast can Dola's electric bikes go?
The maximum speed of the Dolas e-bike models depends on the respective type:
Pedelec models (up to 25 km/h, 250 W)
Defender Mini & Defender Ninja
Motor power: 250 W
Support up to 25 km/h
Road-legal without driver’s license & insurance
S-Pedelec models (up to 45 km/h, 3 x 250 W)
Defender 250 & Defender Sahara
Motor power: 3 x 250 W (750 W total)
Support up to 45 km/h
Driving license (class AM) & compulsory insurance
Are there differences in the brakes?
Pedelec models (Defender Mini & Defender Ninja – 250 W, 25 km/h)
Mechanical disc brakes
S-Pedelec models (Defender 250 & Defender Sahara – 3 x 250 W, 45 km/h)
Hydraulic disc brakes with larger brake discs
How heavy are your e-bikes?
Defender Ninja – 17,5 kg
Defender Mini – 24,5 kg
Defender 250 – 68 kg
Defender Sahara – 69 Kg
Where can I get my e-bike repaired?
Our e-vehicles are designed for the global market and use only proven, globally available branded products from leading manufacturers. This guarantees the long-term availability of spare parts and allows our customers to have their e-bikes serviced by any qualified e-bike mechanic.
Is it possible to modify or increase the performance of my e-bike?
For legal reasons, we do NOT offer tuning or performance-enhancing accessories and point out that such measures will void any warranty and result in the loss of the operating licence in public road traffic.
What factors influence the range of an e-bike?
The range of an e-bike can vary greatly depending on the type of vehicle, weight, terrain, load, tyre pressure and type, wind and road conditions and other factors.
Is it possible to remove the battery from the e-bike?
Yes, it is possible to simply remove the battery and charge and store it at home or in the office.
How long is the battery life?
The batteries in our e-bikes use high-quality Samsung/LG cells. Nevertheless, as a wearing part, an e-bike battery loses about 21-26% of its initial capacity within 700-900 charging cycles. One charging cycle corresponds to a full charge from 0-100%.
What to do if my country / location is not displayed in the order process?
We would be happy to prepare an individual offer for you. Please contact us.
How will my new e-bike be delivered and how difficult is it to assemble?
The e-bikes are delivered almost ready to ride in a special box. The battery should be charged. If you have any questions or problems, a personal customer chat is available.
How much does shipping cost to my country?
You can find information on shipping costs on the corresponding page Payments & Delivery.
Can customers from Switzerland order their e-bike?
Yes, it is possible! Apart from delivery costs, the customer must also pay customs clearance fees and import sales tax.
Can I collect my new e-bike myself?
Yes, you can pick up your e-bike directly in Berlin (Test Ride Station). Simply select “Pick up” during the order process and we will contact you to arrange an appointment.
How long does it take for a new e-bike to be delivered?
All bikes we offer are in stock and orders are processed within 48 working hours. After dispatch you will receive an email confirmation. For shipping information, please visit the Payments & Delivery page
