SUPPORT
FAQ
At Dolas e Bike, we place great emphasis on quality and safety. We want you to feel safe and comfortable on your e-bike.
In our FAQ section you will find answers to your questions about Dolas e-Bikes.
Our aim is to provide you with all the information you need If you have any questions or problems, please contact us at support@dolas.bike.
What information should I know before riding an e-bike?
For your safety, we strongly recommend that you read our electric bike USER MANUAL before riding.
Is this Dolas e-bike model approved in Europe?
Yes, all Dolas e-bike models comply with CE standards, have a rated motor power of 250W, a maximum speed of 25 km/h and comply with EU traffic regulations, so you can ride with peace of mind.
Do I need a driving licence to ride the e-bike?
No, you do not need a driving licence to ride an e-bike. However, for safety’s sake, please read the safety instructions carefully.
Is it possible to test ride all e-bike models?
Yes, we offer free test rides for all models in our Berlin showroom.
How do I charge the battery?
The instructions for charging the battery and the charger can be found in our E-BIKE USER MANUAL, which contains detailed information.
Is it possible to transport children on your e-bikes?
Of course! Depending on the model, our e-bikes can transport a child on a safe rear seat, and we also offer child seats for small children. In addition, children can also be carried in approved child transport trailers.
What is the difference between the various motors and which ones are legal?
The legal limit for e-bikes in the EU is 250W (EPAC). Anything above this is classed as a speed pedelec and requires a driving licence and insurance.
How fast can Dola's electric bikes go?
Our e-bikes are limited to a maximum speed of 25 km/h.
Are there differences in the brakes?
Mechanical brakes are sufficient for most people. However, hydraulic brakes offer more direct braking, consistent pressure and do not make a grinding noise when the lever is operated.
How heavy are your e-bikes?
– Defender Mini: 29 kg
– Defender 250: 79 kg
– Defender M26: 36 kg
– Defender S26 Pro: 34 kg
Where can I get my e-bike repaired?
Our e-vehicles are designed for the global market and use only proven, globally available branded products from leading manufacturers. This guarantees the long-term availability of spare parts and allows our customers to have their e-bikes serviced by any qualified e-bike mechanic. In addition, we work together with a network of workshops.
Is it possible to modify or increase the performance of my e-bike?
For legal reasons, we do NOT offer tuning or performance-enhancing accessories and point out that such measures will void any warranty and result in the loss of the operating licence in public road traffic.
What factors influence the range of an e-bike?
The range of an e-bike can vary greatly depending on the type of vehicle, weight, terrain, load, tyre pressure and type, wind and road conditions and other factors.
Is it possible to remove the battery from the e-bike?
Yes, it is possible to simply remove the battery and charge and store it at home or in the office.
How long is the battery life?
The batteries in our e-bikes use high-quality Samsung/LG cells. Nevertheless, as a wearing part, an e-bike battery loses about 21-26% of its initial capacity within 700-900 charging cycles. One charging cycle corresponds to a full charge from 0-100%.
What to do if my country / location is not displayed in the order process?
We would be happy to prepare an individual offer for you. Please contact us.
How will my new e-bike be delivered and how difficult is it to assemble?
The e-bikes are delivered almost ready to ride in a special box. The battery should be charged. If you have any questions or problems, a personal customer chat is available.
How much does shipping cost to my country?
You can find information on shipping costs on the corresponding page Payments & Delivery.
Can customers from Switzerland order their e-bike?
Yes, it is possible! Apart from delivery costs, the customer must also pay customs clearance fees and import sales tax.
Can I collect my new e-bike myself?
Yes, you can pick up your e-bike directly in Berlin (Test Ride Station). Simply select “Pick up” during the order process and we will contact you to arrange an appointment.
How long does it take for a new e-bike to be delivered?
All bikes we offer are in stock and orders are processed within 48 working hours. After dispatch you will receive an email confirmation. For shipping information, please visit the Payments & Delivery page
